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M
Martin35969032vrfw
Participant
March 9, 2024
Question

I do not want your cloud

  • March 9, 2024
  • 1 reply
  • 251 views

Dear Adobe, I am paying monthly to have access to After Effects.

 

I DO NOT want your cloud storage or whatever it is. Every time I turn on my PC, I get a warning notification that I need to actualize my payment method and subscribe to cloud. 

How can I completely once and for all tell your stupid cloud that I am not interested?

Thank you so much

 

[Moderator moved the thread to the correct forum]

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    1 reply

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 11, 2024

    After Effects is part of Creative Cloud, and when you are subscribed to After Effects, you are subscribed to a Creative Cloud product. If you're getting a message that you need to actualize your payment method then tgere was an issue with your payment.

     

    Check https://account.adobe.com/plans. 

    ABAMBO | Hard- and Software Engineer | Photographer
    M
    Martin26758013ijh2
    Participant
    March 11, 2024

    I have sub for 20€ which gives me AE. The Creative Cloud app tells me I have to pay additional 10e for 1TB Cloud storage. Which I DO NOT WANT.


    Thank you for your answer though

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 11, 2024

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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