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A
anita24503204r98s
Participant
January 4, 2023
Answered

I don't know what I'm paying for!

  • January 4, 2023
  • 3 replies
  • 2749 views

Hi, I found out today that I'm paying other than Photoshop, also in something I don't know called: GOOGLE ADOBE INC. It costs me 34.07 dollars, I'm a student, it's a lot of money for me, I don't have such an option to pay for something like this that I'm not even familiar with.
Dear Friends! Please explain to me what it is? And how to cancel it urgently!
Many thanks in advance!

    Correct answer kglad

    check your adobe account to see if that's an adobe charge, https://account.adobe.com

     

    if you see something unexpected there contact adobe support*.  otherwise, make sure that you're not responding to a phising email.  ie, check your credit card to see if you're being changed, and is so, contact google if the charge might be something you added to an android device from the google play store, or if you suspect fraud, contact your credit card company.

     

    *

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

    3 replies

    A
    anderson_3082
    Participant
    June 23, 2025

    hey if you're still active im a new user and just made thid acc after finding out someone spent 76 dollars fraudulently here. what should i do

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 23, 2025

    check your account, https://account.adobe.com

    what's it show?

     

    if no subscription, start here, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

     

    if you still don't recognize the charges, contact your credit card issuer and report fraud.

    J
    jorge_6525
    Participant
    May 2, 2025

    Wow , I never knew that's as well till today , I'm paying 74.36 $  how do I cancel this , this is insane,  I will not waste all that money on something I don't use at all

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 3, 2025

    @jorge_6525 

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 4, 2023

    check your adobe account to see if that's an adobe charge, https://account.adobe.com

     

    if you see something unexpected there contact adobe support*.  otherwise, make sure that you're not responding to a phising email.  ie, check your credit card to see if you're being changed, and is so, contact google if the charge might be something you added to an android device from the google play store, or if you suspect fraud, contact your credit card company.

     

    *

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

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