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Participant
May 7, 2021
Question

I don't remember the password

  • May 7, 2021
  • 2 replies
  • 236 views

I cannot start my adobe account, sice i do not remember the password they only send me verificación code to my cellphone number, the bad thing is that i no longer have that number and it is urgent to recover it with my email.

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    2 replies

    Peru Bob
    Community Expert
    Community Expert
    May 7, 2021

    I've moved this to the Account, Payment, & Plan forum .

    John T Smith
    Community Expert
    Community Expert
    May 7, 2021

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730