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O
oh0D45
Participant
September 6, 2020
Question

I don't understand how many times to ask for cancel the plan

  • September 6, 2020
  • 1 reply
  • 158 views

The last time I requested to cancel the plan, I received an email saying it was canceled. I received an email saying that the payment will be made again today.

 

why I canceled it, because since my company is using the full version of Adobe Cloud, I haven't used my personal plan recently.

This topic has been closed for replies.

1 reply

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
September 6, 2020

Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
O
oh0D45Author
Participant
September 14, 2020

thank you, it solved.

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