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yaelimka
Participant
August 8, 2020
Question

I don't understand if and why its legal. They are making...

  • August 8, 2020
  • 1 reply
  • 204 views

I don't understand if and why its legal.
They are making me pay on a product I declare I don't want- I try to cancel months ahead and they say I can only cancel the purchase after auto renewing a year.  To me, this is stealing.

I don't get why should a company with such great products and audience perform such a scam.
I will do my best to never purchase anything from Adobe, nor in the companies and design teams I work with.

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 7, 2020

    that doesn't make sense.  you can always cancel (though, if you're cancelling an annual subscription early, there is a penalty = 1/2 what you would pay if you maintained the subscription).

     

    but bottomline is you CAN cancel.  check https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

    click contact us (in the lower right)
    in the chat field, type AGENT
    be patient, it can take quite a while to reach a human

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