Skip to main content
Елена98A1
Participant
October 18, 2020
Answered

I don't use the app but the payment was debited, how do I get a refund?

Hello. I don't use the services, but the payment was debited. How do I get a refund?

    This topic is closed to new replies. Start a new post to keep the conversation going.
    kglad
    kgladCorrect answer
    Community Expert
    October 18, 2020

    check https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

    if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

    click contact us (in the lower right)
    in the chat field, type AGENT
    be patient, it can take quite a while to reach a human


    View reply

    7 replies

    Henriett38589723q83o
    Participant
    July 16, 2024

    I am also having the same issue. I need to get a refund, and adobe had been unresponsive regarding the matter.  I am thinking of going to corporate headquarters for this one. Does anyone have thoughts as to what could be done?

    Translate
    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    July 16, 2024

    Henriett, which Adobe software or service are you trying to obtain a refund for? I don't see any active memberships or registered products under the account you used to post to this public discussion forum. For general information on how to request a refund, see https://adobe.ly/3LsQmTE. ^JW

    Translate
    나연33681886zrcg
    Participant
    November 17, 2023

    어플을 사용한적이 없는데 왜 갑자기18000원이 결제된 건지 모르겠습니다. 환불을 요청합니다.

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 17, 2023

    https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

     

    if that's no help, you can contact adobe support (unless you suspect someone is fraudulently using your card). there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Translate
    Jashan2697161318s9
    Participant
    November 5, 2022

    Hello I need refund because i am not using this app from last 3 months

     

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 5, 2022

    contact adobe support.

    Translate
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    October 18, 2020

    check https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

    if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

    click contact us (in the lower right)
    in the chat field, type AGENT
    be patient, it can take quite a while to reach a human


    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices