I don't want to pay for the product

Forum|Forum|1 year ago
December 27, 2024
1 reply
297 views

Your company does not provide access to cancel the trial period after its expiration. Support is immediately disconnected after I ask you to unsubscribe me because I don't want to pay for your services. It is also impossible to delete your account! Everything is designed to enrich the company, there is no way to get out of it except to pay for the subscription. Delete my account in your company, I don't want to pay anything!

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try67

Community Expert

To cancel a subscription: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

To delete your Adobe account: https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

A

adaptable_Mischief8732Author

Participant

Do you think I haven't tried it? You cannot cancel your subscription without paying for a month. And it is also impossible to delete your account for the same reason

try67

Community Expert

Well, I'm not a mind-reader. You didn't specify what you tried, exactly.

At any rate, you should contact Adobe directly for help with this issue, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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