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남
남궁민수
Participant
June 21, 2020
Question

I dont have any rememberance what i've payed about

  • June 21, 2020
  • 4 replies
  • 356 views

I returned the whole set of adobe creator,which is 35000 korea won,but my money is still wasting out by app,adobe.The bank said it is certain that my waste of money,24000 won and 11000 won,is occured by Adobe,but i have no idea how to check it.How can I check and cancel the plan?

    This topic has been closed for replies.

    4 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    June 22, 2020

    Do you have a 2nd Adobe account (e-mail)?

     

    Do you have a friend or family member who used your credit/debit card to order an Adobe product or service?

     

    If you're certain you don't have another Adobe order, you should contact your bank immediately and close that account to further charges. 

     

     

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    June 22, 2020

    Please log-in to your account below to find out what you ordered.  Click Manage Plans to cancel.
    https://account.adobe.com/plans

    If you still need help, scroll down to Contact Adobe on the same page.

     

    NOTE:  On Annual plans (prepaid or paid monthly), there is a 50% early termination fee.  Or wait until your 12th month to cancel and avoid all penalty fees. Your choice.

    https://www.adobe.com/legal/subscription-terms.html

     

    Nancy O'Shea— Product User & Community Expert
    Just Shoot Me
    Just Shoot Me
    Legend
    June 21, 2020

    Did you actually login to the main Adobe website and CANCEL you subscription. Just uninstalling the apps, which I take as you saying you Returned them (which really can't be done) does not cancel your subscription and stop Adobe from charging whatever payment method you used.

     

    https://account.adobe.com/profile

     

    남
    남궁민수Author
    Participant
    June 22, 2020

    Of course I did.I logged in and CANCELED the subscription...Still,the problem remains.

    Just Shoot Me
    Just Shoot Me
    Legend
    June 22, 2020

    Then you need to contact Adobe directly. This forum system isn't the way you do that. In the other 2 replies to your question are links to contact Adobe.

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    June 21, 2020

    The following link should help you check your subscribed plan

    https://account.adobe.com/plans

    You can contact support for more information. Click on the following link
    https://helpx.adobe.com/contact.html
    Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
    Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y

    -Manan

    -Manan
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