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Participant
March 9, 2025
Question

I downloaded the wrong program. Please help me cancel my subscription.

  • March 9, 2025
  • 3 replies
  • 131 views

I downloaded the wrong program. Please help me cancel my subscription.

    3 replies

    Shivangi_Gupta
    Community Manager
    Community Manager
    March 10, 2025

    Hi @courageous_student3681,

    I looked into your account details and I could not find any active or trial subscription associated with it. Did you subscribe using any other email ID? 

    Let us know.


    ^Shivangi

    kglad
    Community Expert
    Community Expert
    March 9, 2025

    no one can cancel for you.  cancel yourself using the links in @jane-e 's message.

    jane-e
    Community Expert
    Community Expert
    March 9, 2025

    @courageous_student3681 

     

    Follow these steps to cancel your plan:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Follow these steps to change your plan:

    https://helpx.adobe.com/manage-account/using/change-plan.html

     

    And find your account information here to confirm:

    https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

     

    Let us know if this works or if you have further questions. I've moved your post from Using the Community to the Account Payment & Plan forum.

     

     

    Jane