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Participant
September 6, 2024
Answered

I ended my free trial in time but adobe still took my money

  • September 6, 2024
  • 1 reply
  • 347 views

Hi, I got a free trial to use Adobe photoshop on the 28th of August and i said i should cancel before the 5th September which i did and Adobe still charged me. Im honestly so dejected and dissapointed im a college student and adobe literally took my money i use to live. Any help is greatly appreciated

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Correct answer Ged_Traynor

@Calay351516357fp8 you'll need to contact Adobe support about payment issues

Type agent in the chatbot to speak to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

1 reply

Ged_Traynor
Community Expert
Ged_TraynorCommunity ExpertCorrect answer
Community Expert
September 6, 2024

@Calay351516357fp8 you'll need to contact Adobe support about payment issues

Type agent in the chatbot to speak to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

Participant
September 6, 2024

thanks so much for the help, I managed to talk to an agent and will get my refund soon.

kglad
Community Expert
Community Expert
September 6, 2024

@Calay351516357fp8 

 

thanks for the follow up!