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Participant
August 30, 2023
Question

I forgot i had a subscription for this for about 3 months, how do i refund?

  • August 30, 2023
  • 2 replies
  • 233 views

I only planned on using this for about a month and time went on and I completely forgot I didnt cancel the subscription so I was wondering if there's a way I can refund it? 

This topic has been closed for replies.

2 replies

gupta shivangi
Legend
September 5, 2023

Hi @casey3198447997x4,

Adobe provides a trial subscription for a period of 7 days. If you forget to cancel the service within 7 days then you can cancel it within 14days to get full refund.

There is no 30 days trial scheme.

Before contacting our support team, I'd recommend checking the cancellation terms and condition.

You can get more info here: Understand Creative Cloud subscription terms and refund policies

 

Let us know if you have any questions.

 

Thanks,

Shivangi

kglad
Community Expert
Community Expert
September 1, 2023

contact adobe support and ask. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true