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Kanjingu
Kanjingu
Participant
June 13, 2026
Answered

I forgot to cancel. Can I get refund?

  • June 13, 2026
  • 4 replies
  • 7 views

Es que no me di cuenta que tenía la suscripción por más de 1 mes y 15 días. Estuve revisando mi correo y vi la suscripción, y por eso tuve que cancelar. Osea no me pueden reembolsar.

    Correct answer ShivangiGupta

    Hi ​@Kanjingu,

    Thanks for reaching out.

    Refunds are provided only when the subscription is cancelled within first 14 days of purchase. I can see that you two active plans, Adobe Acrobat Pro and AI Assistant for Acrobat since 1 month and 17 days which makes your account ineligible for refund.

    Since both of your plans are billed monthly, I’d recommend you cancelling them right away(if you do not wish to use them) to avoid getting billed next month.

    More details: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    Let us know if you have any additional questions.

     

    ^Shivangi

    4 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    June 15, 2026

    Hi ​@Kanjingu,

    Thanks for reaching out.

    Refunds are provided only when the subscription is cancelled within first 14 days of purchase. I can see that you two active plans, Adobe Acrobat Pro and AI Assistant for Acrobat since 1 month and 17 days which makes your account ineligible for refund.

    Since both of your plans are billed monthly, I’d recommend you cancelling them right away(if you do not wish to use them) to avoid getting billed next month.

    More details: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    Let us know if you have any additional questions.

     

    ^Shivangi

    ^Shivangi
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 14, 2026

    ​@Kanjingu 

     

    again, you’re posting in the wrong forum. if you have any more questions about this, post here https://community.adobe.com/account-payment-plan-4

    Kanjingu
    KanjinguAuthor
    Participant
    June 12, 2026

    Solicito la revisión de mi caso y la posibilidad de un reembolso. La suscripción fue realizada por error por mi sobrino de 7 años desde mi dispositivo, sin que yo tuviera conocimiento de la contratación. Al percatarme de la situación, procedí a cancelar la suscripción de inmediato. Agradecería que pudieran evaluar excepcionalmente mi solicitud de reembolso.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 12, 2026

    ​@Kanjingu 

     

    you’re posting in the wrong forum.  you should be posting this is the account, payment & plan forum, https://community.adobe.com/account-payment-plan-4

    Kanjingu
    KanjinguAuthor
    Participant
    June 12, 2026

    Por medio de la presente, comunico que se produjo un error en el proceso de suscripción realizado recientemente. Debido a esta situación, la suscripción fue registrada de manera incorrecta. Solicito se revise el caso y se realicen las correcciones correspondientes. Agradezco su atención y apoyo para solucionar este inconveniente.

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity Manager
    Community Manager
    June 12, 2026

    Hi ​@Kanjingu,

    We appreciate you reaching out. Could you share more details about the error you got and what changes/correction you wish to make?

    We are here to listen.

     

    ^Shivangi

    ^Shivangi
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