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I forgot to cancel. Can I get refund?

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Es que no me di cuenta que tenía la suscripción por más de 1 mes y 15 días. Estuve revisando mi correo y vi la suscripción, y por eso tuve que cancelar. Osea no me pueden reembolsar.

ShivangiGuptaCorrect answer

Community Manager

Hi @Kanjingu,

Thanks for reaching out.

Refunds are provided only when the subscription is cancelled within first 14 days of purchase. I can see that you two active plans, Adobe Acrobat Pro and AI Assistant for Acrobat since 1 month and 17 days which makes your account ineligible for refund.

Since both of your plans are billed monthly, I’d recommend you cancelling them right away(if you do not wish to use them) to avoid getting billed next month.

More details: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

Let us know if you have any additional questions.

^Shivangi

ShivangiGupta

Correct answer

Community Manager

Hi @Kanjingu,

Thanks for reaching out.

Refunds are provided only when the subscription is cancelled within first 14 days of purchase. I can see that you two active plans, Adobe Acrobat Pro and AI Assistant for Acrobat since 1 month and 17 days which makes your account ineligible for refund.

Since both of your plans are billed monthly, I’d recommend you cancelling them right away(if you do not wish to use them) to avoid getting billed next month.

More details: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

Let us know if you have any additional questions.

^Shivangi

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^Shivangi

kglad

Community Expert

@Kanjingu

again, you’re posting in the wrong forum. if you have any more questions about this, post here https://community.adobe.com/account-payment-plan-4

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KanjinguAuthor

Participant

Solicito la revisión de mi caso y la posibilidad de un reembolso. La suscripción fue realizada por error por mi sobrino de 7 años desde mi dispositivo, sin que yo tuviera conocimiento de la contratación. Al percatarme de la situación, procedí a cancelar la suscripción de inmediato. Agradecería que pudieran evaluar excepcionalmente mi solicitud de reembolso.

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kglad

Community Expert

@Kanjingu

you’re posting in the wrong forum. you should be posting this is the account, payment & plan forum, https://community.adobe.com/account-payment-plan-4

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KanjinguAuthor

Participant

Por medio de la presente, comunico que se produjo un error en el proceso de suscripción realizado recientemente. Debido a esta situación, la suscripción fue registrada de manera incorrecta. Solicito se revise el caso y se realicen las correcciones correspondientes. Agradezco su atención y apoyo para solucionar este inconveniente.

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ShivangiGupta

Community Manager

Hi @Kanjingu,

We appreciate you reaching out. Could you share more details about the error you got and what changes/correction you wish to make?

We are here to listen.

^Shivangi

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^Shivangi

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