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Spirited_individual96f8
Participant
October 21, 2026
Answered

i forgot to cancel my subscription and got charged is there any way i can get my money back.. even though i got a new card yet i still got charged

i forgot to cancel my subscription and got charged is there any way to get the money back

    Peru Bob
    Peru BobCorrect answer
    Community Expert
    October 21, 2026

    You will have to contact Adobe directly if you want to ask for an exception to the agreement.

    If properly cancelled, refunds are issued within 14 days.
    See here:

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    October 21, 2026

    You will have to contact Adobe directly if you want to ask for an exception to the agreement.

    If properly cancelled, refunds are issued within 14 days.
    See here:

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    October 21, 2026

    Hi Spirited_individual96f8

    Thank you for writing in to the community.

    We understand your concern regarding your subscription and refund. After checking your account, we can see that your Adobe Acrobat Studio subscription is currently in the process of being canceled.

    For information regarding refund eligibility, please refer to the links shared by our Community Expert, ​@Peru Bob above.

    We appreciate your patience and understanding.
    ^Akansha

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