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Lauren24281354j1mf
Participant
May 2, 2022
Question

I forgot to cancel my trial and would like to end my unwanted subscription.

  • May 2, 2022
  • 2 replies
  • 278 views

I forgot to cancel my trial to Illustrator and was billed for starting an automatic subscription. I would like to cancel this subscription without payment.

 

PS: Getting in touch with some support has been an extremely frustrating process so far. Your site is littered with 'get help', 'contact us', and 'real help from real people' tags, but so far I have not been able to get in touch with anyone.

This topic has been closed for replies.

2 replies

K
Katchat1
Participant
November 24, 2024

I agree it's impossoble to get help and getting chargged after I canceled. They  have  a pretty good scam going!

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 24, 2024

@Katchat1 

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
May 2, 2022

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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