I forgot to cancel the payment and deleted my account.

Question

I live in Korea and have used Premier Pro as a trial version before. But I forgot to cancel the payment and deleted my account. 24000 won has already been paid in my bank account. I'd like to request a refund, what should I do?

Manan Joshi · Answer

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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