Hello I am in the following situation where I get the Error of: We can’t verify your subscription status when I try load XD only (Screen shots attached). I am able to load other Adobe products. My account is fully paid and upto date. I have taken the following steps I have followed all the steps on: https://helpx.adobe.com/africa/download-install/kb/licensing-errors.html#1xxI have reinstalled Windows (fresh installation)I have logged out of my laptop (which used my second seat) Please can you assist me

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I get the following error: We can’t verify your subscription status.

Forum|Forum|3 years ago
September 26, 2022
1 reply
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Hello

I am in the following situation where I get the Error of: We can’t verify your subscription status when I try load XD only (Screen shots attached). I am able to load other Adobe products. My account is fully paid and upto date.

I have taken the following steps

I have followed all the steps on: https://helpx.adobe.com/africa/download-install/kb/licensing-errors.html#1xx
I have reinstalled Windows (fresh installation)
I have logged out of my laptop (which used my second seat)

Please can you assist me

Account management

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Correct answer kglad

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then if your subscription is active, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if that fails, https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html

kglad

Correct answer

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then if your subscription is active, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if that fails, https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html