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Participant
October 13, 2026
Answered

I go to a college that supposed to be paying for Adobe why am I still being chargerd

Nmmx

[Moved to Account, Payment, & Plan by a moderator]

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    October 23, 2026

    Hi ​@wise_strategist8fcf 

    Thank you for reaching out to the community.

    We understand that you expected your Adobe access to be provided through your college. After checking your account, we can see an active Creative Cloud Pro subscription that has been active for around 5 months and 10 days, which is why you’re currently seeing charges.

    If you wish to cancel this individual subscription, the following resources will guide you through the cancellation process and help you understand the applicable terms:

    We hope this provides some clarity. Please feel free to let us know if you have any further questions.

    ^Akansha

    1 reply

    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    October 23, 2026

    Hi ​@wise_strategist8fcf 

    Thank you for reaching out to the community.

    We understand that you expected your Adobe access to be provided through your college. After checking your account, we can see an active Creative Cloud Pro subscription that has been active for around 5 months and 10 days, which is why you’re currently seeing charges.

    If you wish to cancel this individual subscription, the following resources will guide you through the cancellation process and help you understand the applicable terms:

    We hope this provides some clarity. Please feel free to let us know if you have any further questions.

    ^Akansha

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