I got an email that says "Your Adobe email address changed!"

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In our other account, we received an email that says "Your Adobe email address changed!"

However, we didn't initiate it and the email didn't get a confirmation email if we really wanted to change the email.

How can we recover our account?

Account management

kglad

Community Expert

who's "we"? eg, do you have a teams or enterprise subscription?

and have you enbled 2fa, yet?

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Jeffrey_A_Wright

Legend

Patrick, did you change the e-mail address for a different account than the one you used to post to this public discussion forum? Please see https://adobe.ly/3DyYphu for information on how to add additional e-mail addresses to your account if you are concerned about losing access. ^JW

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P

Patrick2739886792qjAuthor

Participant

Hi Jeffrey,

I did not change the email address. It seems someone else did have access to the other account <Removed by moderator> and changed it to another email address. Unfortunately, I can't sign in to it to add another email address.

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