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patricks79699147
Participating Frequently
October 30, 2017
Answered

I got billed for a free trial

  • October 30, 2017
  • 2 replies
  • 2520 views

[Moderator moved from The Lounge to Adobe Creative Cloud .]

I received a two month free for Premier Pro CC coupon with a Seagate drive I bought. So I signed up. Just short of two months I canceled it. Now I am billed $99. Just got of a chat with support and they said they would escalate the case but no refund yet. Are you kidding me? What an I missing? Help please. I'm about ready to go file a small claims case tomorrow. Just disappointed in Adobe right now.

If this is the wrong section someone please direct me to the correct place

This topic has been closed for replies.
Correct answer hans-g.

So just an update for anyone interested. I received an email yesterday saying the case has been closed and a refund will be issued in 3 to 5 days. So 5 business days to decide to give me back money i never agreed to give them. While I'm glade this is resolved, we now live in a world of one click shopping and if a retailer makes a mistake it takes two departments and 5 days to refund the money. I see this trend all over with e commerce. Many on line retailers and removed the "cancel order" from the shopping cart as they realize people compare prices. So this is not just about Adobe. So buyer beware. As far as the Adobe CC, I wish I had the net profits to afford it but it just doesn't make good business sense right now. Maybe as my business grows.    


Hello Patrick,

I also share - in general - Ned's rule to first ask Contact Customer Care and if "open" I had the best experiences by using chat. BUT because of your vain attempts I decided to advise you to ask one of these helpful Adobe staff members. In Germany it usually goes this way: go to the smith, and not to the little smith.

Hans-Günter

2 replies

L
liam24724320t7hz
Participating Frequently
June 3, 2022

I am having the exact same issue, this is absurd. I downloaded a free trial of premier months ago, then just checked my bank statements and I noticed $29 being taken out of my account each month from adobe. They had just automatically put me on a paid plan without me ever asking for it or without ever telling me. I did not want a paid plan?? I just downloaded a free trial!!
I went to cancel the paid plan and it said i would have to pay an additional $59 to cancel it because I would be 'terminating the plan early'.

There is now over $200 that has been taken out of my account. I have never even used premier after that one night I downloaded the free trial.
I have tried speaking with the chat support bots but they are not helping. Could someone please help me here?

Liam 

 

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 3, 2022

>without me ever asking for it or without ever telling me

 

When you give your credit card number to any company that means you will be charged if you do not cancel in time

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
-and this https://prodesigntools.com/guide-to-change-cancel-creative-cloud.html

L
liam24724320t7hz
Participating Frequently
June 4, 2022

cringe and decietful 

 

hans-g.
hans-g.
Legend
October 30, 2017

Hello Patrick,

to my knowledge Rajashree Bhattacharya is very helpful in matter like these. I'm sure she would help you, if you will write her a private letter at https://forums.adobe.com/people/Rajashree%20Bhattacharya

Hans-Günter

    P
    patricks79699147Author
    Participating Frequently
    October 30, 2017

    Thank you

    Ned Murphy
    Ned Murphy
    Legend
    November 2, 2017

    Adobe got back to me asking for more information. I still have not been refunded


    You need to work this out with Adobe Support - posting in these forums only serves to vent whatever frustration you might have - no one here can help with your issue.

    Contact Customer Care

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