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Participant
Aug 28, 2026 9:42 PM UTC
Answered

I got charged $36.98 and don’t know why

I want a refund 

 

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Sep 1, 2026 5:47 PM UTC

     Thank you for your update, ​@casual_Eclipse2996.

     

    I apologize for the problems you continue to encounter managing your recent subscriptions.

     

    I reviewed the account details associated with your community profile and found two active subscriptions that started on August 27:

    • Adobe Acrobat Pro
    • Adobe Acrobat AI Assistant

    The $36.98 charge appears to be related to those active subscriptions.

    If you no longer need one or both plans, you can review or cancel them through your Adobe account:

    Because these subscriptions were recently purchased, any applicable refund will be processed automatically after you complete the cancellation. Once the refund is issued, it can take up to 14 days for your payment provider to return the funds.

     

    You can also review your subscription and billing history by signing in to your Adobe account and checking the Plans and Payment History sections.

     

    If you have questions after reviewing your account subscriptions, @casual_Eclipse2996,  please update this public discussion thread so we can continue to assist.

    8 replies

    Participant
    Sep 1, 2026 5:29 PM UTC

    I did not get my question answered. I’m just trying to get a refund. Do anyone have the customer service number?

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    kglad
    Community Expert
    Community Expert
    Sep 2, 2026 12:40 PM UTC

    ​@casual_Eclipse2996 

     

    did you cancel your subscriptions.  (that’s the only way to get refunds.)

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    ShivangiGupta
    Community Manager
    Community Manager
    Aug 31, 2026 2:41 PM UTC

    Hi @casual_Eclipse2996,

    Please refer to this article to identify the unfamiliar charge to your account: https://adobe.ly/3T9ieUl

    I hope it helps.


    ^Shivangi

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    ^Shivangi
    Participant
    Sep 1, 2026 5:31 PM UTC

    Also, it keep saying this.

     

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    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    Sep 1, 2026 5:47 PM UTC

     Thank you for your update, ​@casual_Eclipse2996.

     

    I apologize for the problems you continue to encounter managing your recent subscriptions.

     

    I reviewed the account details associated with your community profile and found two active subscriptions that started on August 27:

    • Adobe Acrobat Pro
    • Adobe Acrobat AI Assistant

    The $36.98 charge appears to be related to those active subscriptions.

    If you no longer need one or both plans, you can review or cancel them through your Adobe account:

    Because these subscriptions were recently purchased, any applicable refund will be processed automatically after you complete the cancellation. Once the refund is issued, it can take up to 14 days for your payment provider to return the funds.

     

    You can also review your subscription and billing history by signing in to your Adobe account and checking the Plans and Payment History sections.

     

    If you have questions after reviewing your account subscriptions, @casual_Eclipse2996,  please update this public discussion thread so we can continue to assist.

    Translate