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narkara
narkara
Participant
February 27, 2026
Answered

I got charged although I cancelled!

  • February 27, 2026
  • 1 reply
  • 22 views

I got charged for adobe pro although. I cancelled before the 7 day trial ended. I cancelled The same day if not the next day after I started my trial because it didn’t fix what I needed. I logged into my Adobe account and it doesn’t have any active paid plans listed under my account with the email I used. I have tried to contact the company using the live chat but it ends the conversation before I ever get an agent. I have tried multiple times to find a way to contact someone. I would like my account cleared and a refund.

Correct answer Jeffrey_A_Wright

​@narkara thanks for posting to this public discussion forum. I can confirm you canceled your subscription on February 19th. Any refunds issued will take up to 14 days.

 

Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#annual-paid-monthly for more information.

 

If you were charged today, then see https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to locate the account with your second subscription.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
February 27, 2026

​@narkara thanks for posting to this public discussion forum. I can confirm you canceled your subscription on February 19th. Any refunds issued will take up to 14 days.

 

Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#annual-paid-monthly for more information.

 

If you were charged today, then see https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to locate the account with your second subscription.

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