I got charged double the mentioned amount for my adobe premiere pro monthly subscription.

Question

I have a complaint about the billing of my adobe premiere pro monthly subscription. I got charged almost double the mentioned amount. I paid from UAE, therefore in dirhams. In the invoice i received it says 36.21 dollars, but I got charged 62.17 dollars in total. This is my first time purchasing adobe product. They billed me two times, (first time it was 91.33 dirhams i.e- 24.87 dollars, and the second time it was 136.99 dirhams i.e- 37.30 dollars) therefore I got charged a total of "228. 32 dirhams" i.e- "62.17 dollars" just for a monthly subscription. What just happened?

kglad · Accepted Answer

contact adobe support (if you purchased from adobe as opposed to a mobile app store).

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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