I got charged for Adobe when I have a free membership.

Question

I canceled my student membership back in april and have recieved a refund for it. however i yesterday I got charged 21.99 from adobe even though i have a free acount. I have messaged the virtual assistant but it won't let me talk to an agent because i don't have an 'active account'

I also checked my bills and invoices and the last invoice is the refund?

I have another account too and checked the bills and invoices there is nothing. Can someone please help?

kglad · Accepted Answer

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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