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Participant
July 19, 2026
Answered

I got charged for Photoshop when I haven't used it

  • July 19, 2026
  • 2 replies
  • 23 views

I took the 7 day free trial. It said I'd be charged on the 19th of July 2026. I got charged before I could cancel OR USE PHOTOSHOP. I GOT CHARGED and I haven't used a single thing. Am I eligible for a refund?

    Correct answer Peru Bob


    If cancelled properly and if you are entitled to a refund, it will be issued within 14 days

     

    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

     

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

     

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    July 19, 2026


    If cancelled properly and if you are entitled to a refund, it will be issued within 14 days

     

    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

     

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

     

    jane-e
    Community Expert
    Community Expert
    July 19, 2026

    @Benten11 

     

    Please repost to the Account, Payment, & Plan forum for assistance with billing:

    https://community.adobe.com/account-payment-plan-4

     

    Jane

     

     

    EDIT: the thread was moved by staff from Photoshop to the Account, Billing, and Plan forum.