Participant

Question

I got charged for something and I can't cancel it.

Forum|Forum|2 years ago
September 1, 2023
4 replies
153 views

Hi everyone.

I checked my bank account today and realized that Adobe has been charging me for a subscription that does not exist in my Adobe account. I chatted with someone from the support, but they couldn't find the charges. I checked my emails and it doesn’t say anywhere that I subscribed to anything. Has anyone else had this problem?

Thank you.

Creative Cloud

This topic has been closed for replies.

Community Expert

Community Expert

Maybe you or a family member ordered an Adobe mobile app from Google Play or Apple's App Store.

In such cases, you would need to contact Google or Apple.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

Community Expert

Community Expert

If you do not have a subscription contact the fraud people at your credit card to cancel that card to obtain a new one, with a new number,

Community Expert

Community Expert

<moved from download&install>

Community Expert

Community Expert

Contact your bank to have the charges reversed.