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Andrija2001
Participant
April 17, 2026
Answered

I got charged for subscription after cancelling it during free trial. I want to dispute this transaction, but I can't because there is no possibility to contact support service. Please help!

  • April 17, 2026
  • 1 reply
  • 11 views

After I received confirmation email that my subscription has been cancelled on 11th of April I got charged 5.14EUR on 15th of April and Adobe tried charging an additional 23.99USD on same day, 15th of April, but luckily for me I didn’t have enough funds that day.

 

    Correct answer Jeff_A_Wright

    Thank you for posting, Andrija.


    I am sorry that you did not find more value in our services and were unable to reach us directly. I know this has to be a frustrating experience, as I don't see any records of any attempts to ever contact us.


    I can confirm that you did complete the self-cancel process successfully. Any refunds issued will take up to 14 days.


    Please see https://adobe.ly/48746zp for more information about the cancellation and refund process.


    Please update this public discussion if you have any additional questions, Andrija. ^JW

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    April 17, 2026

    Thank you for posting, Andrija.


    I am sorry that you did not find more value in our services and were unable to reach us directly. I know this has to be a frustrating experience, as I don't see any records of any attempts to ever contact us.


    I can confirm that you did complete the self-cancel process successfully. Any refunds issued will take up to 14 days.


    Please see https://adobe.ly/48746zp for more information about the cancellation and refund process.


    Please update this public discussion if you have any additional questions, Andrija. ^JW