I got charged for subscription after cancelling it during free trial. I want to dispute this transaction, but I can't because there is no possibility to contact support service. Please help!

Forum|Forum|13 days ago
April 17, 2026
2 replies
33 views

After I received confirmation email that my subscription has been cancelled on 11th of April I got charged 5.14EUR on 15th of April and Adobe tried charging an additional 23.99USD on same day, 15th of April, but luckily for me I didn’t have enough funds that day.

Correct answer Jeff_A_Wright

Thank you for posting, Andrija.

I am sorry that you did not find more value in our services and were unable to reach us directly. I know this has to be a frustrating experience, as I don't see any records of any attempts to ever contact us.

I can confirm that you did complete the self-cancel process successfully. Any refunds issued will take up to 14 days.

Please see https://adobe.ly/48746zp for more information about the cancellation and refund process.

Please update this public discussion if you have any additional questions, Andrija. ^JW

Maria Poluzou

Participant

I forgot to cancel my free trial and was charged today. I’d like a refund.

kglad

Community Expert

@Maria Poluzou

you must cancel your subscription within the refund period. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting, Andrija.

I am sorry that you did not find more value in our services and were unable to reach us directly. I know this has to be a frustrating experience, as I don't see any records of any attempts to ever contact us.

I can confirm that you did complete the self-cancel process successfully. Any refunds issued will take up to 14 days.

Please see https://adobe.ly/48746zp for more information about the cancellation and refund process.

Please update this public discussion if you have any additional questions, Andrija. ^JW

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