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August 22, 2026
Answered

I got charged on my credit card and I don’t have any active subscription how can I get refund and understand how to stop the payment?

  • August 22, 2026
  • 1 reply
  • 19 views

I got charged on my credit card and I don’t have any active subscription how can I get refund and understand how to stop the payment?

    Correct answer kglad

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to find the account being charged, and then cancel it.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 24, 2026

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to find the account being charged, and then cancel it.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html