I got charged twice

Forum|Forum|4 years ago
December 25, 2021
2 replies
178 views

Hi, I have been charged twice (December / November), however I have already cancelled my subscription for creative cloud before the trail ends last month. I have no idea why i am still getting charged. I am also not able to edit my adobe plans and I cant find anyone that i can contact. Please help me.

Cloud storage web assets

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Nancy OShea

Community Expert

If you cancelled within the 14 day grace period, you should have received a confirmation email. Check your spam folder.

Log-in below to check the subscription status.

https://account.adobe.com/plans

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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