I had a free trial for one of their plans and cancelled it within that same week. I got an email and all confirming my cancellation. A couple weeks later I get charged from Adobe and I look and see I have no plans. Is there any way to get a refund?

Forum|Forum|1 hour ago
June 23, 2026
1 reply
0 views

In the email it said “We've processed your cancellation request, and your subscription to AI Assistant for Acrobat will end on 14-May-2026 (PT).” Then I get charged. When I cancelled my subscription, I had no active plans and made sure because I did not want to have this exact issue. I only used Adobe once.

kglad

Community Expert

did you also cancel acrobat?

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 to find the account. then check https://account.adobe.com

missyyaaaAuthor

Participant

I did cancel it too. June 1st. When they charged me. And they sent me an email on May 23rd saying they were trying to charge me and the payment failed. And that was a couple days after I initially started it. And so I cancelled it the day I recieved the mail which is why I was confused. Because now I had two plans? Regardless, I cancelled both within the 14 days. But now I am confused.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded