Skip to main content
wyxzacbd
Participant
July 31, 2026
Question

I had a free trial. I already requested for cancellation but it billed me since i saw it in my card. Will i receive my refund?

  • July 31, 2026
  • 3 replies
  • 8 views

I availed for the free service trial and I cancelled it already to avoid the monthly subscription. However earlier this morning, they billed me and i requested again for cancellation. Will i still receive my refund?

    3 replies

    John T Smith
    Community Expert
    Community Expert
    July 31, 2026

    This is a public forum, not Adobe support... other users can't help
    This is the correct way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    kglad
    Community Expert
    Community Expert
    July 31, 2026

    to check your account, use https://account.adobe.com 

    Community Expert
    July 31, 2026

    If your cancellation was successful the first time you would not have been able to do it again. So do the following

    -Manan