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V
Vishwas-G
Known Participant
July 31, 2024
Answered

I had a monthly plan I need to cancel now. But it's asking for cancellation fees ( 3 months left)

  • July 31, 2024
  • 1 reply
  • 1386 views

At the time of subscribing ( oct-2021)  I opted for monthly plan thinking it would be a waste of money if I discontinue in between.
Even though annual lan was cheaper than monthly one. 

I continued with the monthly plan for around 3 years. 
But because of financial restructuring I now need to discontinue my plan.

Now I am too surprised to see Adobe is charging cancellation fees for the remaining 3 months. 
( And there was no such clear notification when opting for the monthly plan) 
Why would anyone go for a monthly plan if they are supposed to pay for the remaining months? 
Can you help me cancel my plan without any additional charges? 



This topic has been closed for replies.
Correct answer Kanikas

The chat icon opens up a robot, a "Virtual assistant" that keeps sharing links to same pages as yours and keeps repeating the same thing. Obviously I already know how to cancel. 


click here, https://adobe.ly/3ykKAk4
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach somebody. 


^KS

1 reply

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
July 31, 2024

Hi, we're here to help you. I see that you purchased Animate subscription which was an annual plan, paid monthly. The monthly plan without any contract is different. With the plan that you have right now comes with an annual contract and that is the reason you are being charged a cancellation fee. Please refer to this document for more information on why we charge you a cancellation fee: https://adobe.ly/3Ywq4rD;

 

Hope this answers your query. 

 

Thanks 


^KS

V
Vishwas-GAuthor
Known Participant
July 31, 2024

You should put such explanation and share link clearly while some is subscribing to the services. It should be very clear and upfront in red with warning sign and you should not use the term "monthly plan". 
Because this is not how monthly plans are supposed to work traditionally. Everyone knows how a basic monthly plans work and yearly plans work and what is the difference. The clear advantage of a monthly plan is the flexibility to discontinue at any time, unlike a yearly plan. This flexibility is why some people prefer monthly plans despite the higher cost.
Just because you have introduced some of your own misleading vocabulary and put something in terms and conditions does not change the original dictionary meaning. You cannot just make your own personal dictionaires. This really feels like a cheating. It's not just me, it's clearly an unpleasant shock for so many customers as you can see the forum itself. 
Can you please help me cancel my plan without cancellation fees? I can't pay such fees for no good reason. 


Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
July 31, 2024

We understand your concern. There are 3 types of plans, Monthly, Annual paid monthly and Annual prepaid. the one that you are paying for is Annual paid monthly. You may please refer the legal terms for more clarity: https://adobe.ly/4dnRP9N;

 

Since this is the Adobe community, we suggest you to get in touch with Adobe support to get help around cancellations or refunds: https://adobe.ly/4dk0Hx8. Hope this helps! 

 

Thanks 


^KS

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