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Participant
August 15, 2026
Question

I had an account from about a year ago and I can’t seem to get it back

  • August 15, 2026
  • 5 replies
  • 29 views

I had a previous account with Adobe and I would like to get it back 

    5 replies

    Participant
    August 17, 2026

    Lost access to it d/t being hacked 

    Participant
    August 17, 2026

    Don’t think I have access to it

    Jeff_A_Wright
    Community Manager
    Community Manager
    August 17, 2026

    Thank you for the update, ​@Impressive_mentor7d37 .

     

    I reviewed the account you use to create this public discussion forum thread, and you do have an active Acrobat subscription that is billed through Apple.

     

    Can you share more information about which Adobe product or service you're trying to access on the other account?

     

    If you're unable to sign in, you can try resetting the password for the account by following the steps here:

    https://helpx.adobe.com/manage-account/using/change-or-reset-password.html

     

    If you're not sure which email address was used for the older account, this document may also help:

    https://helpx.adobe.com/account/individual/sign-in-and-security/security-and-recovery/cant-sign-in-to-adobe-account.html

     

    Once you've had a chance to review those steps, please let us know which Adobe application or service you're trying to access. That information will help the community provide more specific guidance.

     

    Please remember that this is a public discussion forum, so do not share your email address or other personal account information in your reply, ​@Impressive_mentor7d37.

    Participant
    August 17, 2026

    I was hacked and had to change phones and I couldn’t get my original account back 

    ShivangiGupta
    Community Manager
    Community Manager
    August 17, 2026

    Hi ​@Impressive_mentor7d37,

    We appreciate you reaching out. Were you subscribed to a different email address? Did you delete the account or have you lost access to it?

    Please share more details.

    ^Shivangi

    ^Shivangi