Skip to main content
Ireneghc
Ireneghc
Participating Frequently
May 21, 2026
Answered

I had cancel my free trial but why still deduction

  • May 21, 2026
  • 2 replies
  • 27 views

I been cancel my trial plan and also received the emails but still charge the plan RM85.13 

      Correct answer kglad

      @Ireneghc 

       

      you appear to have failed to cancel your acrobat pro subscription and only canceled the ai assistant for acrobat.

       

      cancel your acrobat subscription is you want no subscriptions, https://account.adobe.com

      2 replies

      ShivangiGupta
      Community Manager
      ShivangiGuptaCommunity Manager
      Community Manager
      May 21, 2026

      Could you share a screenshot of the email?

      ^Shivangi
      Ireneghc
      IreneghcAuthor
      Participating Frequently
      May 21, 2026

      Can give me your emails address ? Here I unable to attach 

      ShivangiGupta
      Community Manager
      ShivangiGuptaCommunity Manager
      Community Manager
      May 21, 2026

      Hi @Ireneghc,
      We appreciate you reaching out. I reviewed your subscription details and found that you have an active plan for Adobe Acrobat Pro. Did you receive any confirmation email when you cancelled your plan?

      Let us know.


      ^Shivangi


      ^SG

      ^Shivangi
      Ireneghc
      IreneghcAuthor
      Participating Frequently
      May 21, 2026

      Yes I had received that emails mention is cancel already. 

      Ireneghc
      IreneghcAuthor
      Participating Frequently
      May 21, 2026

       

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices