I had to reformat my HD-now I'm being asked to pay subscription fee twice. How do I sort this out?

Forum|Forum|1 year ago
May 3, 2024
2 replies
354 views

I had to reformat my main HDD, so now if I click on Illustrator in the dock I am told I will need to subscribe all over for this month. How do I sort this out?

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Correct answer kglad

sign in to your cc desktop app with the id used for your subscription.

kglad

Correct answer

Community Expert

sign in to your cc desktop app with the id used for your subscription.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

B

birckcmiAuthor

Inspiring

Thanks. In my case, since I've been using AI so long (since about 1990) that I never need to sign in, I just went at it in a way different from the usual, opened the app, then checked my bank statement. One Adobe charge. It worked. Thanks. I'll try to pick a better place/forum to ask my questions.

kglad

Community Expert

you're welcome.

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