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Participant
October 17, 2026
Answered

I have 3 payments transactions coming out of my bank account. I would like to know what I'm paying for

Charges  two of the same amount  21.64 and one for 5.40 on the same day. I need help understanding the payments

    John T Smith
    John T SmithCorrect answer
    Community Expert
    October 17, 2026

    Log in and go here to check your account to determine your status https://account.adobe.com

    OR

    https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

    2 replies

    ShivangiGupta
    Community Manager
    Community Manager
    October 19, 2026

    Thank you for reaching out, @nessa817. I understand you’d like some clarity around the recurring Adobe transactions appearing on your bank account.

    In addition to the information already shared by our community expert @John T Smith, I checked the subscription details associated with your Adobe account and can confirm the following:

    • Adobe Acrobat Pro: active for a little over two months, on an annual plan billed monthly.

    • Adobe Stock with AI Studio: active for approximately one month, also on an annual plan billed monthly.

    These are the two active subscriptions currently visible on the account. At this time, I’m unable to identify a third subscription associated with this account that would explain the additional transaction you mentioned.

    We’re here to help you get clarity on the charges. Please refer to the guidance shared by our Community Expert for the next steps regarding the additional transaction.

    Best,
    Shivangi

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    ^Shivangi
    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    October 17, 2026

    Log in and go here to check your account to determine your status https://account.adobe.com

    OR

    https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

    Translate