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epic_Captain2a85
Participant
September 26, 2026
Answered

I have 3 separate accounts and ever since yesterday I get something went wrong try again later. I have the premium plus on all 3.

  • September 26, 2026
  • 2 replies
  • 43 views

I can’t generate anything on any of my 3 accounts...I used it fine 2 nights ago, but last night and then today I get 

I am doing nothing different than before.  Seems all 3 account are just locked or something.  I enjoy my Firefly and don’t wish to cancel, but obviously I can’t pay nearly 650 dollars a month if it does not work.  Please help.

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@epic_Captain2a85.

     

    I understand how concerning it is to lose access across multiple accounts when everything was working previously.

     

    I reviewed the accounts associated with your post and confirmed that the subscriptions tied to those accounts have been canceled and are no longer active. As a result, Firefly generation services associated with those subscriptions are no longer available.

     

    I also confirmed that there is an active support case for this issue (ADB-47269800-J3R7). If you have additional questions about the cancellation of the subscriptions or would like more information regarding their status, please update your existing support case so the team can assist further.

     

    Information on accessing and updating an existing support case can be found here:

    https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

     

    Please let ​@Kartika Rawat and I know if you have any additional questions, ​@epic_Captain2a85.

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    September 28, 2026

    Thank you for posting, ​@epic_Captain2a85.

     

    I understand how concerning it is to lose access across multiple accounts when everything was working previously.

     

    I reviewed the accounts associated with your post and confirmed that the subscriptions tied to those accounts have been canceled and are no longer active. As a result, Firefly generation services associated with those subscriptions are no longer available.

     

    I also confirmed that there is an active support case for this issue (ADB-47269800-J3R7). If you have additional questions about the cancellation of the subscriptions or would like more information regarding their status, please update your existing support case so the team can assist further.

     

    Information on accessing and updating an existing support case can be found here:

    https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

     

    Please let ​@Kartika Rawat and I know if you have any additional questions, ​@epic_Captain2a85.

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      September 28, 2026

      Hi epic_Captain2a85!

      Thanks for writing in. Does it happen with a specific model? Could you share the prompt and the reference image with us to test?


      Let us know.
      Kartika




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