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Participant
March 21, 2023
質問

I have a monthly subscription on my tablet and a year subscription on my phone

  • March 21, 2023
  • 返信数 2.
  • 154 ビュー

Trying to figure out how to merge my accounts together I already have a year subscription

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返信数 2

Community Manager
March 21, 2023

Hi there,

 

Happy to help!

 

We have checked your account and we see that you have an active Premiere Rush mobile subscription under the email address associated with the community which is a monthly subscription.

 

You cannot merge accounts and will need to cancel one subscription and add the same to the other account you want to keep. 

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat if you have any further questions.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

kglad
Community Expert
Community Expert
March 21, 2023

do you have two different adobe id's for those subscriptions?