Skip to main content
E
Edwin339209338y1o
Participant
November 28, 2023
Answered

I have a paid account but I don't recall the email I used to sign up

  • November 28, 2023
  • 1 reply
  • 415 views

My credit card was charged for $22.46, from Adobe Systems. The problem is that I don't remember my account . It is definitely not this account I am using, as it has no paid suscription active as of right now. I don't think I was hacked, as usually they go for more than just $22.46. I did start a trial for Animate a few weeks ago, and I am starting to suspect that I might have entered my payment information and forgot to cancel. The problem: very likely I used a different email, and now I can't find which one is it. Any suggestions how can I recover an account that I don't recall the email I used?

This topic has been closed for replies.
Correct answer John T Smith

Other users here do not have any access to Adobe's system, and I don't think Adobe support is going to be able help with a forgotten email address... but you can ask

 

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
November 29, 2023

Other users here do not have any access to Adobe's system, and I don't think Adobe support is going to be able help with a forgotten email address... but you can ask

 

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

    E
    Edwin339209338y1oAuthor
    Participant
    November 29, 2023

    Thank you John. I tried to contact them but, indeed, they can't help me if I don't remember what email I used. So this is what I am going to do: a few days before the next cycle, I am going to block that credit card to prevent the payment. Hopefully I'll get an email with the payment error, and then I'll go from there.

     

    Thank you for your answer!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices