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Jsnaps
Participant
Aug 2, 2026 10:55 AM UTC
Answered

I have a paid premium plan until June 2027 but then I cant use it now as it says no past purchases when I click 'Restore Purchase'

Any idea what do i have to do with this?

    kglad
    kgladCorrect answer
    Community Expert
    Aug 2, 2026 1:54 PM UTC

    if you purchased from a mobile app store, contact that store for help.

    5 replies

    John T Smith
    Community Expert
    Community Expert
    Sep 11, 2026 3:38 PM UTC

    When you buy from Apple or the Google play store Adobe can’t help

    Lots of information at this link https://support.google.com/googleplay/answer/7018481

    OR Apple

    https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html

     

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    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Aug 2, 2026 1:54 PM UTC

    if you purchased from a mobile app store, contact that store for help.

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    John T Smith
    Community Expert
    Community Expert
    Aug 2, 2026 1:41 PM UTC

    Did you buy from Adobe or Apple or Google?

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    Jsnaps
    JsnapsAuthor
    Participant
    Sep 11, 2026 3:26 PM UTC

    Hello, bought from google and I have experienced the same issue now. Any idea how to fix this?

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    Jsnaps
    JsnapsAuthor
    Participant
    Sep 11, 2026 3:26 PM UTC

    From apple* sorry

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