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Participating Frequently
February 17, 2025
Question

I have a payment error

  • February 17, 2025
  • 1 reply
  • 988 views

I want to purchase the Adobe Firefly Standard and Adobe Creative Cloud Student plan. After entering my card details in the payment section, I click on the "Accept" button, but the payment is not processed. It shows a warning that the payment has not been completed and asks me to contact my bank or try another card. I’ve tried three different cards, but none of them are working. The website address starts with https://commerce.adobe.com/store/payment. Can you help me? 

 

Note: My cards are enabled for international online shopping,no restrictions, and they have sufficient funds available.

The actions I took: I corrected the billing address, I tried different credit cards and bank cards, I tried with different accounts, I tried with different browsers and devices, I tried by resetting my browser data, I contacted Adobe support, I contacted the customer representatives of the banks many times.

Error:The transaction may fail for a variety of reasons. Double-check your payment information and make sure you entered it correctly. If this issue persists, you may need to use a different payment method or contact your bank.

1 reply

kglad
Community Expert
Community Expert
February 17, 2025

are you using credit (not debit) cards?  

 

if so, the country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

change your country on adobe.com, https://www.adobe.com/international/selector/

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

 

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html

DeniyorumAuthor
Participating Frequently
February 17, 2025

I am using credit card. Payment address and the country assisted with my Adobe id are matched. I tried all your solutions but problem still here.

kglad
Community Expert
Community Expert
February 17, 2025

what country?

 

and you can use klarna (https://www.klarna.com) or another authorized reseller, https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en