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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
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This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
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-click for more information about scammers https://tinyurl.com/10791730