I have a question regarding canceling subscription

Question

Hello Adobe Community,

I have following case I need help with.

I had a Student Adobe subscription that was later (after the expiring Student requirements) into a regular subcscription. Later then (1 month or so after it was converted) I did cancel the subscription. No further "pay 50% in advance" stuff was mentioned. So far all good.

Now is the thing that when I logged into my account BEFORE the final day of my remaining subscription that it said "next subscription billing on [Date]". So I expected to pay one last time. Now, that day has passed like 2-3 days but I still can't find any information of a billing to Adobe on my bank account.

The question I have now is, will this "billing" still happen or was the User Interface in the account section for subscriptions just falsely worded? Because I never heard of a subscription before where I have to pay for another month but without the benefits.

kglad · Answer

@Jannis A. Kratzer

i'm not sure what you're seeing. i suggest you contact adobe support and get clarification. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

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