Skip to main content
MarGar
MarGar
Participant
April 7, 2026
Question

I have a subscription charged in April after I cancelled the subscription in February

  • April 7, 2026
  • 2 replies
  • 10 views

I took out a subscription in February and cancelled it before the second payment was due. Now, in April, I’ve been charged for a new subscription (and I wasn’t charged anything in March).

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    April 7, 2026

    Thank you for posting, ​@MarGar!

     

    I am sorry for any problems you have encountered while managing your different commitments to Adobe. I can confirm that several of your Adobe Stock subscriptions are past due.

     

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you manage your account. 

     

    I don’t see any records of any previous attempts to reach us, ​@MarGar, so please use a different device to contact us if you are unable to speak to anyone or are redirected to this public discussion forum.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 7, 2026

    check the account being charged,

     

    https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices