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lee5F88
Participant
May 30, 2022
Question

I have a Substance 3D account, but when i log in it doesnt let me download any of the source assets

  • May 30, 2022
  • 1 reply
  • 169 views

Hi,
I have a Substance 3D account, where I have been able to download from substance source.
But it wont let me download anymore, it says I have to upgrade.
But I have a full license, i'm sturggling to find help for this, and its really slowing me down
I'm not sure if my email has been using in another team account, so its getting confused.

Thanks,
lee

This topic has been closed for replies.

1 reply

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
May 31, 2022

See the following link, seems related to your issue.

https://community.adobe.com/t5/substance-3d-assets-and-community-assets/cant-download-substance-assets-from-desktop-client/td-p/12527813

If it doesn't help contact support team for assistance. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
L
lee5F88Author
Participant
May 31, 2022
Hi,

Where am i supposed to type AGENT?


Cheers,
Lee

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