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Nastia_nana
Participant
September 4, 2021
Question

I have active plan, yet i cant access my apps, it requires subscription renewal.

  • September 4, 2021
  • 1 reply
  • 162 views

Hello, I can't access my adobe apps, it asks to renew subscription. But when I enter account details my subscription is valid, monthly plan on each 08 of each month. What could be the issue here? Thanks

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1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
September 4, 2021

Please try https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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Nastia_nanaAuthor
Participant
September 4, 2021

Acted step by step from guide, got stuck on 'sign out and sign in'. When I open creative cloud, it says it can't reach adobe servers. Can't sign out also, the interface does not allows it. Attached the screenshot of creative cloud. Is there a problem with adobe servers?

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
September 4, 2021

You can check the status here: https://status.adobe.com/

 

Apart frm that: does it perhaps get blocked you security measures on your side?

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