I have been being charged a monthly fee from Adobe but I am not subscribed to any plan. I need help and this resolved asap! Being able to find and get customer service on adobe is a joke!

Forum|Forum|2 months ago
March 4, 2026
4 replies
195 views

I have a monthly charge of $36.90 from Adobe that has been being taken out since August?! I wish I would've seen it sooner to get it stopped.
I have checked under every email I have and I have no subscription to any plans. No email transaction receipts.. nothing!
Trying to get customer service with Adobe is ridiculous! No email for support?! And the AI chat is not helpful whatsoever.

Peru Bob

Community Expert

If you truly don’t have any Adobe subscriptions, somebody might have your login information.

If so, report fraud to your financial institution and enable 2FA on your Adobe account.

NgrahmAuthor

Participant

@Jeffrey_A_Wright That is exactly right! I have no paid plans at all! I have tried every email that I have to find the “plan” that I’ve been paying for… I just need to speak to someone about this to get it figured out!

Jeffrey_A_Wright

Legend

Thanks for the update, @Ngrahm .

If you are unable to locate the charge at https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html then please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak wth a member of our team.

There are no records of any previous attempts to contact us, @Ngrahm , so please use a different device to reach us if you are redirected to this public discussion forum.

Jeffrey_A_Wright

Legend

@Ngrahm thanks for posting to this public discussion forum. I can confirm that there are no active subscriptions or recent transactions associated with the account you used to create this public discussion thread.

Please see https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to locate the account with the active subscription. You will need to log in under the correct account to access or manage the services you are spending money on, @Ngrahm .

M

Manan Joshi

Community Expert

Check the following to see if there is any subscription on your account using the following link

https://account.adobe.com/plans

-Manan