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Participant
Aug 8, 2026 2:42 PM UTC
Question

I have been billed even though I cancelled the free trial well before the trial end date. I have a cancellation confirmation but have been billed. How do I get my money back!

I had a free trial which I cancelled before the end date. I have a cancellation confirmation email, but I’ve been charged! Furious! 
How do I get my money back! 

    4 replies

    Participant
    Aug 8, 2026 5:47 PM UTC

    It was a seven day trial. I cancelled after three days. Cancelled all - but they still took the first months money. It’s not ok. 

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    kglad
    Community Expert
    Community Expert
    Aug 9, 2026 1:40 PM UTC

    ​@angular_Zest6b2c 

     

    what’s your adobe account show?

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    John T Smith
    Community Expert
    Community Expert
    Aug 8, 2026 2:44 PM UTC

    Log in and go here to check your account to determine your status https://account.adobe.com

    Did you cancel everything?

     

    A refund takes up to 14 days and is automatic if you cancel in no more than 14 days of a trial
    After 14 days a trial becomes a subscription and there is no refund when you cancel
     

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