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Participant
September 15, 2026
Answered

I have been billed to my credit card for the Adobe services of another account that I do not have and I'm not subscribed to. I'm literally paying for some else's tools.

  • September 15, 2026
  • 4 replies
  • 27 views

I pay my regular services Abobe stander and Acrobat Export. Suddenly I’m getting billed for other products that belong to another account, not mine. The finder tool tells me they belong to another account. What can be done?

    Correct answer John T Smith

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

     

    Be prepared to call the fraud number for your credit card

    4 replies

    Participant
    September 15, 2026

    Th

    kglad
    Community Expert
    Community Expert
    September 15, 2026

    contact adobe support via chat.  if they can’t fix the problem, report fraud to your credit card provider.

    Participant
    September 15, 2026

    Do you have the link to the chat?

     

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    September 15, 2026

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

     

    Be prepared to call the fraud number for your credit card