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jj92873349
Participant
September 23, 2026
Question

I HAVE BEEN CHARGED £19.97 I don’t have a subscription. And it will not let me get into admin or help as to why ? I am reaching out here as a last resort PLEASE HELP,

  • September 23, 2026
  • 7 replies
  • 28 views

HELP HELP HELP 

ADOBE HAS CHARGED ME £19.97 even though I don’t have a subscription with them and I can’t get help from adobe because admin help won’t let me in. I cancelled my account with them and the last payment was in June. I haven’t been charged for July but now they have started charging me again. 
I DONT HAVE A SUBSCRIPTION, THIS IS VERY STRESSFUL 

PLEASE HELP 

    7 replies

    jeremy_8466
    Participant
    September 23, 2026

    Also Adobe wants to charge me around £80 to cancel again ??? 

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    September 23, 2026

    Thank you for posting, ​@jeremy_8466.

     

    I can understand your concern about seeing a charge you weren't expecting.

     

    Before we go further, can you confirm whether you're associated with the account that posted here as JJ92873349, or are you posting under a different Adobe Community account?

     

    I can see that a Creative Cloud Photography plan was started on June 25 and that the subscription was successfully changed to a Lightroom plan today. I want to make sure we're discussing the correct Adobe account before providing any additional guidance.

     

    Thanks for helping us confirm the connection between the accounts.

    jj92873349Author
    Participant
    September 24, 2026

    Yes I started a photography plan on the 25 June free trial, when I tried to download on my MacBook the software didn’t support it and I couldn’t afford a new Mack book, so I contacted adobe and explained on the same day and they cancelled it. I received an email of cancellation. 

    jeremy_8466
    Participant
    September 23, 2026

    I have found out that I still have a plan ????

    However I have an email from June stating below 

     
    Cancellation confirmed
    We've processed your cancellation request, and your subscription to Creative Cloud Photography plan with 1TB will end on 17-June-2026 (PT).

     
    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity Manager
    Community Manager
    September 24, 2026

    Thanks for confirming, ​@jeremy_8466.
    I reviewed your account details again and found that all your Adobe plans are cancelled and Adobe has initiated refund to your bank account. It may take 10-14 days for the refund to get processed.

    Thanks for your patience, and please feel free to reach out if you have any other questions. We're happy to help.

     

    ^Shivangi

    ^Shivangi
    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    September 23, 2026

    Thank you for posting, jj92873349.

    I can understand how stressful it is to see a charge when you believe your subscription was canceled.

    I reviewed the account associated with this community profile and do not see any active subscriptions.

    Please use Adobe's Charge Finder to identify the source of the charge:

    https://adobe.ly/4xIWDjX

    Enter the payment details exactly as they appear on your bank or card statement. The tool can help identify the account associated with the charge.

    If you're unable to locate the charge using the Charge Finder, please follow the guidance on that page for additional assistance.

    Please update this public discussion thread if you have any additional questions, jj92873349. ^JW

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