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jj92873349
Participant
Sep 23, 2026 6:49 PM UTC
Question

I HAVE BEEN CHARGED £19.97 I don’t have a subscription. And it will not let me get into admin or help as to why ? I am reaching out here as a last resort PLEASE HELP,

HELP HELP HELP 

ADOBE HAS CHARGED ME £19.97 even though I don’t have a subscription with them and I can’t get help from adobe because admin help won’t let me in. I cancelled my account with them and the last payment was in June. I haven’t been charged for July but now they have started charging me again. 
I DONT HAVE A SUBSCRIPTION, THIS IS VERY STRESSFUL 

PLEASE HELP 

    7 replies

    jeremy_8466
    Participant
    Sep 23, 2026 7:42 PM UTC

    Also Adobe wants to charge me around £80 to cancel again ??? 

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    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    Sep 23, 2026 8:24 PM UTC

    Thank you for posting, ​@jeremy_8466.

     

    I can understand your concern about seeing a charge you weren't expecting.

     

    Before we go further, can you confirm whether you're associated with the account that posted here as JJ92873349, or are you posting under a different Adobe Community account?

     

    I can see that a Creative Cloud Photography plan was started on June 25 and that the subscription was successfully changed to a Lightroom plan today. I want to make sure we're discussing the correct Adobe account before providing any additional guidance.

     

    Thanks for helping us confirm the connection between the accounts.

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      jj92873349Author
      Participant
      Sep 24, 2026 3:32 AM UTC

      Yes I started a photography plan on the 25 June free trial, when I tried to download on my MacBook the software didn’t support it and I couldn’t afford a new Mack book, so I contacted adobe and explained on the same day and they cancelled it. I received an email of cancellation. 

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      jeremy_8466
      Participant
      Sep 23, 2026 7:40 PM UTC

      I have found out that I still have a plan ????

      However I have an email from June stating below 

       
      Cancellation confirmed
      We've processed your cancellation request, and your subscription to Creative Cloud Photography plan with 1TB will end on 17-June-2026 (PT).

       
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      ShivangiGupta
      Community Manager
      ShivangiGuptaCommunity Manager
      Community Manager
      Sep 24, 2026 11:35 AM UTC

      Thanks for confirming, ​@jeremy_8466.
      I reviewed your account details again and found that all your Adobe plans are cancelled and Adobe has initiated refund to your bank account. It may take 10-14 days for the refund to get processed.

      Thanks for your patience, and please feel free to reach out if you have any other questions. We're happy to help.

       

      ^Shivangi

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      ^Shivangi
      Jeff_A_Wright
      Community Manager
      Jeff_A_WrightCommunity Manager
      Community Manager
      Sep 23, 2026 7:01 PM UTC

      Thank you for posting, jj92873349.

      I can understand how stressful it is to see a charge when you believe your subscription was canceled.

      I reviewed the account associated with this community profile and do not see any active subscriptions.

      Please use Adobe's Charge Finder to identify the source of the charge:

      https://adobe.ly/4xIWDjX

      Enter the payment details exactly as they appear on your bank or card statement. The tool can help identify the account associated with the charge.

      If you're unable to locate the charge using the Charge Finder, please follow the guidance on that page for additional assistance.

      Please update this public discussion thread if you have any additional questions, jj92873349. ^JW

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